Coyne has developed multiple steps in the service process based on more than 75 years of satisfying customers. We've listened to our customers needs and have refined our programs to offer the maximum benefit to their businesses, hassle-free and at no extra cost to them.
Our Commitment to Customer Service program is one of the most comprehensive in the industry, helping us to monitor the quality of our service and to make immediate corrections when needed to ensure that your satisfaction is not merely met, but exceeded on every occasion.
Customer-Is-First Program
Serving our customers is the central objective at Coyne Textile Services. Responding to customer questions, issues, and concerns to ensure your complete satisfaction is what our industry recognized Customer-Is First program is all about.
100% Customer Satisfaction Guarantee
We know that what you want most from your uniform rental company is convenience, quality, and hassle-free service. We also know that making customers happy is the best way to keep them as customers for many years. That's why we offer one of the strongest satisfaction guarantees in the business.
Customer-employee random surveys
On a quarterly basis, Coyne management will randomly survey a select number of employees wearing uniforms to measure program satisfaction. Any reported concerns will be documented and resolutions put into an action plan for follow-up and satisfaction.
Monthly/quarterly formal performance reviews with customers
On a monthly/quarterly basis, Coyne management regularly schedules formal meetings with randomly selected customers to review our performance and to listen to any concerns our customers may have. All comments and concerns are documented and any issues are immediately acted upon.
Quarterly or semi-annual management performance meetings
Coyne regularly meets with its service staff and reviews their performance relative to customer satisfaction. This important step is where we learn what we must do better to ensure complete customer satisfaction whether that entails additional training, upgraded inventory, or processing adjustments.
Coyne's comprehensive Commitment to Customer Service program also provides these additional in-depth steps to ensure our customers' complete satisfaction.
- Regular service management audits for deliveries and customer satisfaction
- Consistent and documented route service standards
- Customized management reporting
- Regular service management audits at customers' sites
- Subcontract management
- Customer call-back program
- Consistent quality monitored 52-weeks
- Dedicated customer service coordinator
- On-site account managers where required
- Initial and ongoing personnel training
