Superior Quality and Cleanliness

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OUR COMMITMENT TO YOU

 

    Customer service

 

    What we do supports what you do

 

    Great service with great people

 

    Surpassing your expectations

 

    Superior quality & cleanliness

 

    We listen, we resolve & we monitor

 

    100% Service Guarantee

Our commitment to our customers starts with the quality of our products and services.  We ensure the highest quality uniform rental service by carefully monitoring and controlling garment quality from the moment we install your service. Our comprehensive three-point quality control system is why Coyne is the best in the industry:

Here are the highlights of the Coyne Quality system:

 

Continuous Garment Upgrade System

• Coyne employs a full-time inspection team at each processing location
• Coyne service personnel inspect garments every day
• Worn garments are tagged for repair or replacement on regular basis
• Coyne's Continuous Upgrade System ensure that garment quality is consistently high quality

In-Plant Garment Inspection System

• Eight-point in-plant quality inspection
• Expert garment mending at the highest standards
• State-of-the-art wash formula chemistry and equipment
• Continual monitoring of processing equipment and personnel scorecards to ensure we're exceeding Coyne quality and customer satisfaction criteria

Protecting The Environment For All Of Us™

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• Continuous garment upgrade system
• Continuous in-plant garment inspection system
• Quality control system at our customer's site

• Customer repair tags allow your employees to communicate directly with our Service Sales Representative
• 100% on-time repairs and alterations
• Separate garment repair lockers on site
• Bi-lingual written conformation of each repair or alteration request
• Bi-lingual written confirmation of completed repairs and alterations
• Simple and easy to use request tag system

• Garment repair log to track all customer requested and in-house identified needed repairs or replacement
• Written repair guidelines defining precisely how repairs are to be made
• Management reports to customers on demand
• Comprehensive in-plant eight-point inspection system
• 93%+ required repairs caught by Coyne's in-plant inspection process
• Automatic repair or replacement
• 100% satisfaction guarantee

Quality Control System

 

At our customer's site:

At Coyne's processing facility:

 

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