JOB DESCRIPTION
Position Title: Receptionist
Position reports to: Office Manager
Primary job responsibilities and duties include but are not limited to the following:
- Responsible for answering a high volume of incoming phone calls while meeting and greeting plant visitors.
- Responsible for recording the attendance and location of all service and management personnel to facilitate proper message routing and distribution of mail.
- Responsible for data entry of soil tags and towel cards, and the printing of all forms related to the Route Sales Personnel (RSPs).
Specific duties will be:
Answering Main Switchboard (60%)
- Greets incoming callers with the appropriate Coyne Textile Services greeting within 3 rings or fewer.
- Keeps a daily attendance listing of all service and management personnel to facilitate proper message routing.
- Takes accurate telephone messages and properly routes those messages through email, faxes, paper messages, etc.
Towel Tag/Data Entry (15%)
- Prints Soil Control Pickup Report. Organizes all towel cards by route and stop or number and then transfers that data to the Soil Control Pickup Report.
- Monitors the Soil Count Exceptions Report to ensure customers are not being overstocked.
Route Book Printing (15%)
- Prints invoices, garment cards, soil tags, towel tags and recaps.
- Bursts and assembles these computerized forms in their prospective routebooks.
Mail/Fax Distribution (5%)
- Routes all plant mail, faxes, etc. to appropriate individuals.
- Distributes all items that have been delivered via a delivery box from the Service Center(s).
