JOB DESCRIPTION

Position Title: Receptionist

Position Reports To: Office Manager

Primary job responsibilities and duties include but are not limited to the following:

• Responsible for answering a high volume of incoming phone calls while meeting and greeting plant visitors.
• Responsible for recording the attendance and location of all service and management personnel to facilitate proper message routing and distribution of mail.
• Responsible for data entry of soil tags and towel cards, and the printing of all forms related to the Route Sales Personnel (RSPs).

Specific duties include:
Answering Main Switchboard (60%)

• Greets incoming callers with the appropriate Coyne Textile Services greeting within 3 rings or fewer.
• Keeps a daily attendance listing of all service and management personnel to facilitate proper message routing.
• Takes accurate telephone messages and properly routes those messages through email, faxes, paper messages, etc.

Towel Tag/Data Entry (15%)

• Prints Soil Control Pickup Report. Organizes all towel cards by route and stop or number and then transfers that data to the Soil Control Pickup Report.
• Monitors the Soil Count Exceptions Report to ensure customers are not being overstocked.

Route Book Printing (15%)

• Prints invoices, garment cards, soil tags, towel tags and recaps.
• Bursts and assembles these computerized forms in their prospective routebooks.

Mail/Fax Distribution (5%)

• Routes all plant mail, faxes, etc. to appropriate individuals.
• Distributes all items that have been delivered via a delivery box from the Service Center(s).