JOB DESCRIPTION

Position Title: Accounts Receivable Specialist

Position Reports To: Office Manager

Primary job responsibilities and duties include but are not limited to the following:

• This position works with both internal and external customers to ensure the timely collection of accounts receivable by utilizing a number of means including: contacting customers (using calls and/or collection letters), sales force, RSPs, customer service and others to satisfactorily resolve all issues relative to past due invoices with the end result of meeting or exceeding company collections goals, achieving a reduction in DSO, and limiting bad debt.
• Work is performed with considerable independence within established policy and procedures and requires exercising tact and discretion in dealing with customers.

Specific duties will be:

• Determines what accounts need to be addressed by reviewing the accounts payment history, credit information and outstanding balance.
• Contacts customers regarding delinquent accounts and securing payments.
• Understand the importance of recognizing critical accounts and notifying management.
• Daily reconciliation of payment discrepancies made by customers is necessary. Communicates this analysis to the customer is necessary in reconciling the account and in representing Coyne Textile Services for future business.
• Researches and answers customer inquires regarding their accounts.
• Prints and mails weekly and monthly statements.
• Processes credit card payments and customer receipts.
• Receives payments, reconciles accounts and prepares deposits.
• Determines appropriate account adjustments such as billing errors, disputed loss/abuse charges, cancellations, or waivers of interest, etc.
• Interacts with customer service to furnish and communicate information needed for credits to be issued.
• Documents all collection activities.
• Becomes proficient with Company billing policies and procedures.
• Prepares reports of collection activities and account status.
• Advises delinquent customers of payment options and actions that may result from nonpayment of debt.
• Places delinquent accounts on C.O.D. in accordance with company policy.
• Identifies and refers cases requiring legal action.
• Closes paid or uncollectible accounts.